Airports Council International (ACI) has announced the winners of its annual Airport Service Quality (ASQ) awards for 2010.
The results are based on more than 300,000 passenger surveys completed at participating airports. According to ACI, the survey gives a picture of the entire passenger experience, from the moment of arrival at an airport to the departure gate.
The results help airports to identify areas for improvement and prioritise their investments.
The top five are all in the Asia Pacific region, with Seoul Incheon coming first for the sixth consecutive year.
1. Seoul Incheon (ICN)
Seoul Incheon is named Best Airport Worldwide for the sixth consecutive year. Having opened in 2001, it took only a few years for it to establish itself as number one.
This latest accolade from Airports Council International sits alongside numerous awards from IATA and Skytrax. The airport’s commitment to customer service is reflected in several ISO certifications that it holds.
Incheon is located on an offshore island, made from two natural islands and reclaimed land.
A recent innovation is the construction of a 58km railway line to take passengers straight to the centre of the Korean Capital, Seoul. The airport also tries to take good care of premium travelers, its Kal Lounge having been named 2010’s Lounge of the Year in the Asia-Pacific region by Priority Pass members.
2. Singapore (SIN)
Singapore Changi Airport opened in 1981 on partially reclaimed land. The airport has tried to avoid overcrowding, the scourge of most larger airports, by keeping capacity ahead of demand.
It opened with one terminal, a second opened in 1991 and a third opened in 2008. Management has also remained committed to modernisation, renovating the two existing terminals as the third one was being built.
3. Hong Kong (HKG)
Hong Kong International Airport is considered one of the world’s modern engineering wonders. It opened in 1998 on an island built almost entirely through reclamation and is constructed to withstand typhoons, two factors that make it one of the most expensive airports ever built.
The airport currently has two terminals and a large retail area, and there is space to expand the airport further. It is known for a network of moving walkways and a driverless mini train that make it quick and easy for people to move around inside the airport.
4. Beijing (PEK)
Recent passenger growth has been phenomenal at Beijing and in the first half of 2010, it handled 35 million passengers, making it the world’s second busiest airport. Despite this, the airport appears to have maintained decent customer service levels.
The third terminal, added for the 2008 Olympics, is one of the world’s most modern and has given the airport ample capacity for the future. An express rail line connects the airport to the city centre, and a system of walkways and trains allows easy movement around and between the airport’s terminals.
5. Shanghai Pudong (PVG)
Shanghai Pudong is the main international airport for the Shanghai region of China. The airport has two main passenger terminals and a third is in the pipeline for a 2015 opening. This, and the addition of more runways, will take annual capacity from 60 million to 80 million passengers.
The airport opened in 1999 and terminal 2 opened in 2008, a few months ahead of the Beijing Olympics. Pudong is also famous for the Shanghai Maglev Train, one of the world’s first commercial magnetic levitation train lines, which takes passengers to the city centre.
The results are based on more than 300,000 passenger surveys completed at participating airports. According to ACI, the survey gives a picture of the entire passenger experience, from the moment of arrival at an airport to the departure gate.
The results help airports to identify areas for improvement and prioritise their investments.
The top five are all in the Asia Pacific region, with Seoul Incheon coming first for the sixth consecutive year.
1. Seoul Incheon (ICN)
Seoul Incheon is named Best Airport Worldwide for the sixth consecutive year. Having opened in 2001, it took only a few years for it to establish itself as number one.
This latest accolade from Airports Council International sits alongside numerous awards from IATA and Skytrax. The airport’s commitment to customer service is reflected in several ISO certifications that it holds.
Incheon is located on an offshore island, made from two natural islands and reclaimed land.
A recent innovation is the construction of a 58km railway line to take passengers straight to the centre of the Korean Capital, Seoul. The airport also tries to take good care of premium travelers, its Kal Lounge having been named 2010’s Lounge of the Year in the Asia-Pacific region by Priority Pass members.
2. Singapore (SIN)
Singapore Changi Airport opened in 1981 on partially reclaimed land. The airport has tried to avoid overcrowding, the scourge of most larger airports, by keeping capacity ahead of demand.
It opened with one terminal, a second opened in 1991 and a third opened in 2008. Management has also remained committed to modernisation, renovating the two existing terminals as the third one was being built.
3. Hong Kong (HKG)
Hong Kong International Airport is considered one of the world’s modern engineering wonders. It opened in 1998 on an island built almost entirely through reclamation and is constructed to withstand typhoons, two factors that make it one of the most expensive airports ever built.
The airport currently has two terminals and a large retail area, and there is space to expand the airport further. It is known for a network of moving walkways and a driverless mini train that make it quick and easy for people to move around inside the airport.
4. Beijing (PEK)
Recent passenger growth has been phenomenal at Beijing and in the first half of 2010, it handled 35 million passengers, making it the world’s second busiest airport. Despite this, the airport appears to have maintained decent customer service levels.
The third terminal, added for the 2008 Olympics, is one of the world’s most modern and has given the airport ample capacity for the future. An express rail line connects the airport to the city centre, and a system of walkways and trains allows easy movement around and between the airport’s terminals.
5. Shanghai Pudong (PVG)
Shanghai Pudong is the main international airport for the Shanghai region of China. The airport has two main passenger terminals and a third is in the pipeline for a 2015 opening. This, and the addition of more runways, will take annual capacity from 60 million to 80 million passengers.
The airport opened in 1999 and terminal 2 opened in 2008, a few months ahead of the Beijing Olympics. Pudong is also famous for the Shanghai Maglev Train, one of the world’s first commercial magnetic levitation train lines, which takes passengers to the city centre.
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